Policies

We arrive at the office at 9am Sunday through Friday. The first house of the day we should arrive by 9:45-10 am, depending on the distance from the cleaning from the office. Due to weather conditions, traffic and distance between cleanings, pinpointing time of arrival after the first house can be hard to do, we will try to guesstimate for clients who ask. We typically try to leave ALL homes no later than 5pm. However, we will complete the home before leaving, so there are a few times we run a little later than 5pm. Empty homes that are deep cleans will sometimes be cleaned in the evenings to keep the maintenance cleanings on schedule.

We accept cash, check and cards through invoicing. We also have the option to set up recurring payments, so you have one less item to worry about. If interested in the recurring payment option, please contact us so we can email you a form to fill out.

We ask for payment on the day of service, upon completion. Cash or Checks should be put into a sealed envelope with “Peachy Clean” clearly written on it, so the employees know to grab it. Any invoices that go 7 days past due will automatically have a 10% late fee added to it. Returned check fee is $35.00

We want to provide each client with quality and detailed cleaning during every service. We require each new client to start with a deep clean to ensure we get the home or office to a “clean slate.” This helps us start fresh since every cleaning company is different.

During the consultations we ask about preferred days to clean, to meet your scheduling needs. We try our best to have cleanings done on your preferred days. There are a few times when we are unable to schedule on preferred days due to our cleaning zones. Our service area is split into zones to maximize our day and be more efficient.

Lockouts deprive employees of income. We do ask for keys or codes for entry to cleanings to prevent lockouts. However, if you do not contact us to cancel a cleaning and the employee arrives and cannot gain entry or denied entry, this will result in a lock out fee of 50% of the cleaning. An invoice will be sent to the email on file and must be paid before the next cleaning.

The safety of our employees and clients is especially important to us. In the event of severe weather, we will either delay opening or close for the day, depending on the weather condition. We will always contact clients who are affected by the delay/closure. If a severe storm comes while employees are inside of a cleaning, they are told to remain at the cleaning until they feel safe to drive or the conditions have cleared.

From time-to-time accidents do occur. We are cautious when we are cleaning, however we are all human. If damage or breakage occurs, we will reach out to the homeowner immediately. There are multiple ways we can make things right. Depending on the amount of damage or breakage we can file a claim. Another option is to deduct a percentage or dollar amount from the cleaning fees to cover a replacement or we will find a replacement and bring it to you.

We spend a lot of time and money training employees to the Peachy Clean of Mid Ga standards. There is a $2,500 finder’s fee for any direct hire of any Peachy Clean of Mid GA employees. We also have employees sign nondisclosure agreements and noncompete agreements during the hiring process to prevent employees from solicitating clients in the event of any employee’s termination.

Our goal is to provide each client with a quality detailed cleaning each time we service your home or office. We offer a 24-hour satisfaction policy, we will come back and fix any issue. Each client will have a checklist made specific to their home or office. We ask if you think we met or exceeded your expectations to leave us a review on Facebook or Google.